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Delivery & Shipping


We try to keep our delivery rates as simple as possible:  

Order Value £50 Ex VAT and above : FREE


Orders Under £50 Ex VAT : £4.58 + VAT (£5.50 Inc VAT)

Frequently Asked Delivery Questions 

 

Where?

Where do we deliver? 

 

 

What?

What is the cost of delivery? 

 

 

How?

How do we deliver? 

 

 

When?

How quickly do we deliver? 

 

 

Where do you Deliver?

We deliver primarily to the UK Mainland Only, including the Isle of Wight, to regular domestic and commercial premises.

We currently do not ship to:

  • PO Box Addresses
  • Scottish Islands
  • Channel Islands
  • Northern Ireland
  • Any other country outside of the UK
For customers in the Scottish Highlands, some items may incur a carriage fee in getting to you and maybe subject to differing lead times. For an accurate price and lead time to your area, please contact us before ordering.

We currently do not ship outside of the United Kingdom, nor permit collection from overseas courier/collection agencies for overseas shipments.

For boilers and expensive appliances we can only ship to registered cardholders address only. This helps to prevent fraudulent purchases and transactions and protects the interests of both ourselves and our customers.

All orders are reviewed upon receipt and inspected by a member of staff.  We reserve the right to cancel & refund orders if they fall outside of this rule.

In special circumstances, we reserve the option to offer an alternate delivery address to customers at our discretion.


How much is delivery?

Order Value Under £50 Ex VAT : £4.58 + VAT (£5.50 Inc Vat)We try to keep our delivery rates as simple as possible.  The charge for delivery to mainland UK addresses is as follows:

  • Order Value £50 Ex VAT and above : FREE

We may not deliver certain goods or there may be additional charges if delivering products to the following areas:

  • Scottish Highlands
  • Isle of Wight

We urge any customer from any of the above areas to contact us directly so we can advise and give the best service possible to get your order to you.


How quickly are products delivered?

Delivery Information

We give an indication of delivery lead times on every product page. The standard cut off for dispatching in stock items is usually at 2:00PM although this may vary depending on the nature of your order and seasonal volumes. 

We only deliver on working weekdays. We do not deliver on weekends of Bank Holidays.

We try to deliver all orders at the earliest possible opportunity, however the dispatch time can be affected by stock availability and delivery location. In the unlikely event that the delivery time falls outside of this estimated dispatch period, a member of the sales team will contact you with 24 working hours of your order being placed.

Please be aware that delivery lead times are only approximate and we accept no liability with regards to any failed or delayed deliveries. We would advise that you do not schedule an installer until you are in receipt of your goods and they have been checked for any damage or discrepancies.

Direct Heating Supplies will not be liable for any costs incurred for late or failed deliveries if goods are not checked before an installer has been arranged.

If you have an urgent requirement, please contact us to speak to one of our advisors who can carry out a thorough stock check and determine lead time for your delivery area.


How are the goods delivered?

The type of delivery is dependent on the product(s) you have purchased.


Small Items (Parcels & Bags)

Smaller items are dispatched via a recorded courier service. All small items will arrive the next working day after dispatch (2 day for Scottish Highlands). 

This is an all-day delivery slot so your item can be with you anytime up until 6pm. We cannot offer a time slot and no guaranteed delivery time is given.

We have tracking facilities, and can track your order if for any reason it has not arrived or delayed.

Large Items (Boilers And Appliances)


Larger items such as Boilers, Radiators and Hot Water Cylinders are delivered by lorry so please ensure you have adequate space for delivery and where possible, ensure access to your premises (doorways, path, driveway) are clear of any obstructions, our drivers are only insured to deliver to the threshold of a property, it is down to the customer to ensure they are capable of handling goods within their own premises upon receipt.

Please contact us if you have any queries regarding delivery of large appliances to your property.
Heavy and bulky items must be often handled by 2 people and whilst a delivery driver will assist as much as they can during delivery, it is down to the customer to ensure they manoeuvre and store delivered items in a safe manner to avoid accident, injury or damage to the property or product.

Please dispose of any packaging safely and with consideration to the environment.