An overview of our delivery terms, costs and times is provided below for your reference. For full details about our delivery process please click here.
Cost of Shipping
We also try to keep our delivery rates as simple as possible and for Mainland UK deliveries the charges for delivery are as follows:
- Order Value Under £50 Ex VAT : £4.58 + Vat (£5.50 inc Vat)
- Order Value £50 Ex VAT or over: £FREE
For the following areas, below, there may be an additional charge or varying charge dependant on the product(s) purchased:
- Scottish Highlands
- Channel Islands
- Isle of Wight
- Northern Ireland
We urge any customer from any of the above areas to contact us directly so we can advise and give the best service possible to get your order to you.
We give an indication of delivery lead times on every product page. The standard cut off for dispatching in stock items is usually at 2:00PM although this may vary depending on the nature of your order and seasonal volumes.
We try to deliver all orders at the earliest possible opportunity, however the dispatch time can be affected by stock availability and delivery location. In the unlikely event that the delivery time falls outside of this estimated dispatch period, a member of the sales team will contact you with 24 working hours of your order being placed.
If you have an urgent requirement, please contact us to speak to one of our advisors who can carry out a thorough stock check and determine lead time for your delivery area.
Full details about our delivery times are available here.
Method of Delivery:
Small Items that can be packaged in Parcels & Bags are dispatched by courier and will arrive the next working day (2 day for Scottish Highlands and Islands) This is a full working day service, and deliveries can be anytime up until 6pm. We cannot offer a timed service, nor guarantee time for your goods to arrive. We have tracking facilities and can track your order if for any reason it has not arrived, or delayed.
Larger Items (such as Boilers, Radiators, and Cylinders) will be delivered to the registered cardholders address only. This helps to prevent fraudulent purchases and transactions. In special circumstances, we reserve the option to offer an alternate delivery address to customers at our discretion. We urge all customers to consider access and/or storage of delivered goods at the point of delivery. Goods may be palletised and arrive by lorry so please ensure you have adequate space for delivery and where possible, ensure approach to your premises (doorways, path, driveway) are clear of any obstructions.
Please contact us if you have any queries regarding delivery of large appliances to your property. Heavy and bulky items must be often handled by 2 people, and whilst a delivery driver will assist as much as they can during delivery, it is down to the customer to ensure they manoeuvre and store delivered items in a safe manner to avoid accident, injury, or damage to property or product.