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Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By browsing this website and communicating electronically with us, you acknowledge and agree to this use.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Direct Heating Supplies, Heard Way, Eurolink Industrial Estate, Sittingbourne, Kent, ME10 3SA


1. Information we May Collect from You
 We may collect and process the following data about you:
•    Information that you provide by filling in forms on our site www.direcrheatingsupplies.co.uk and directheatingsupplies.com (“our site”) or by e-mail, telephone or any other means of communication. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site. If you open an account with us we may obtain information about you from a credit reference agency.
•    If you contact us, we may keep a record of that correspondence.
•    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
•    Details of transactions you carry out through our site and of the fulfilment of your orders.
•    Details of your visits to our site including, but are not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.

2. IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
•    To estimate our audience size and usage pattern.
•    To store information about your preferences, and so allow us to customise our site according to your individual interests.
•    To speed up your searches.
•    To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

3. Where we Store your Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. Uses Made of the Information
We use information held about you in the following ways:
•    To ensure that content from our site is presented in the most effective manner for you and for your computer.
•    To carry out our obligations arising from any contracts entered into between you and us.
•    To allow you to participate in interactive features of our service, when you choose to do so.
•    To identify potential customers.
•    To administer customer accounts.
•    To carry out market research.
•    To monitor visitor traffic patterns and site use in order to enhance and improve our website.
•    To notify you about changes to our service.


We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us directly.

5. Disclosure of Information
We may disclose your personal information to third parties:
•    in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
•    if Direct Heating Supplies or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
•    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Sale and other agreements or to protect the rights, property, or safety of Direct Heating Supplies, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Heard Way, Eurolink Industrial Estate, Sittingbourne, Kent, ME10 3SA

7. Updating your Data
If any of your details change (e.g. you move or your e-mail address changes) or you believe the information we hold about you is incorrect please let us know by amending your registration details or by sending an e-mail to [email protected]

8. Links to Other Sites
Our site may, from time to time, contain links to and from other websites that may be of interest to you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

10. Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

11. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

Direct Heating Supplies. 2014