We will be carrying out website maintenance on Friday 21st December 2018. This will involve the website being offline for a short period of time. We apologise for any inconvenience.

Loading..

Product was successfully added to your basket.



Star Star Star Star Star

Cookie Policy

Direct Heating Supplies Cookie Policy

1. Background

This website directheatingsupplies.co.uk (“our site”) uses cookies and similar technologies in order to distinguish you from other users. By using cookies, we are able to provide you with a better experience and to improve our site by better understanding how you use it. Please read this cookie policy carefully and ensure that you understand it. Your acceptance of our cookie policy is deemed to occur if you continue using our site or when you press the accept button on our cookie pop up. If you do not agree to our cookie policy, please stop using our site immediately.

2. Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”

means a small file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);

“Personal Data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Direct Heating Supplies, a limited company registered in England under company number 01076034, of Heard Way, Sittingbourne, Kent. ME10 3SA.

3. Information About Us

Our site is owned and operated by Swale Heating, a limited company registered in England under company number 01076034, whose registered address is Heard Way, Sittingbourne, Kent. ME10 3SA.

Our VAT number is 204984849.

Our Data Protection Officer is Alan Weaver, and can be contacted by email at  [email protected], by telephone on 01795 503486, or by post at DPO, Direct Heating Supplies, Heard Way, Sittingbourne, Kent. ME10 3SA.

4. How Does Our Site Use Cookies?

Our site may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our products and services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our site, you may also receive certain third-party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. Third party cookies are used on our site for advertising services and to enhance your experience. For more details, please refer to section 4 below.

All Cookies used by and on our site are used in accordance with current cookie law. We may use some or all of the following types of cookie:

5. Strictly Necessary Cookies

A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies

It is important for us to understand how you use our site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.

Functionality Cookies

Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.

Targeting Cookies

It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

Third Party Cookies

Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).

Persistent Cookies

Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.

Session Cookies

Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

For more specific details of the cookies that we use, please refer to the table below.

6. What Cookies Does Our Site Use?

The following are used on our website and these cookies may be placed on your computer or device:

Name of Cookie

Purpose & Type

Cookie Type

 

 

 

MUID

This cookie is from an advertising supplier, Bing. It is used to help with future marketing and expires after 2 years

Advertising, statistical and Social sharing cookie

MUIDB

This cookie is from an advertising supplier, Bing. It is used to help with future marketing and expires after 2 years

Advertising, statistical and Social sharing cookie

SRCHD

This cookie supports the maps which show our locations, there is no personal data held on it

Advertising, statistical and Social sharing cookie

SRCHUID

This cookie supports the maps which show our locations, there is no personal data held on it

Advertising, statistical and Social sharing cookie

SRCHUSR

This cookie supports the maps which show our locations, there is no personal data held on it

Advertising, statistical and Social sharing cookie

_cfduid

The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis

Analytics cookie

_ga

Google analytics – used to distinguish users and data expires after 2 years

Analytics cookie

_ga_UA-24673876-1

Google analytics – used to distinguish users and data expires after 2 years

Analytics cookie

_gid

Google analytics – used to distinguish users and data expires after 24 hours

Analytics cookie

_uetsid

Google analytics – this cookie allows Google to collect analytical information for DoubleClick and Floodlight Marketing Services, such as where visitors landed on the site, which pages they viewed and any conversions made.

Analytics cookie

adminhtml

Website platform, Magento

Necessary cookie

cto_lwid

Scribd.com Data expires after 13 months

Advertising, statistical and Social sharing cookie

currency

Website platform, Magento – stores your preferred currency

Necessary cookie

frontend

Website platform, Magento – is created whatever the visited page

Necessary cookie

include-vat

Website platform, Magento – allows website to convert prices to include VAT / exclude VAT

Necessary cookie

user_allowed_save_cookie

Website platform, Magento – Indicates whether a customer allows the use of cookies

 

Trustpilot

Is to display reviews from previous customers

Advertising, statistical and Social sharing cookie


Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

7. Consent and Control

Before cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies unless those cookies are strictly necessary; however certain features of our site may not function fully or as intended.

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control cookies in all mainstream browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies website-preferences
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

8. Changes to this Cookie Policy

We may alter this cookie policy at any time.  If we do so, details of the changes will be highlighted at the top of this page.  Any such changes will become binding on you on your first use of our site after the changes have been made.  You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this cookie policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

9. Further Information

If you would like to know more about how we use cookies, please contact Us at  [email protected], by telephone on 01795 503486, or by post at DPO, Swale Heating, Heard Way, Sittingbourne, Kent. ME10 3SA..

For more information about privacy, data protection and our terms and conditions, please visit the following:

Direct Heating Supplies Privacy Policy