We are currently experiencing unprecedented volumes of enquiries and it’s taking us a little longer than usual to respond to you. Please be assured that we will respond as quickly as possible. We thank you for your patience and understanding but would kindly ask that you do not send multiple contacts and allow us the time to respond to your query via email or online chat. Due to the situation with COVID-19 there may be some products with longer delivery times. Find out more here

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COVID-19 Update


At Direct Heating Supplies, the health and safety of our customers, as well as our employees, is our primary concern. Despite very challenging times we are trying to maintain our services to the quality you expect however, there are some changes we want to make you aware of during this unprecedented time.

Products

We are currently unable to supply / have limited numbers of the below products;

 - Stelrad Radiators (delivery maybe longer than specified on individual radiators, lead time is currently up to 28 working days - please email us before ordering to confirm delivery times)

 - West (products available to purchase but on a 3-4 day delivery not next day as stated on product page)

If you are looking or a particular part and cannot see it on the website, please email the part name and manufacturer number to [email protected] and we will try to assist you if possible.

Returns Policy

We are working with our suppliers to ensure all their employees and you, our customers are kept safe during this uncertain time. To do this, there maybe a delay and/or change on how we refund your item. If you find yourself in the position of needing to return an item, please contact us during our usual returns period and we will advise on the next steps. We are unable to refund any money until the goods have been collected or dropped off.

Delivery

Whilst we do not expect huge changes in our delivery times, please be patient with us if delivery is not what you expected. We are working hard to meet everyone's needs in these extremely difficult times.

We are constantly reviewing the situation and doing everything we can as a business to comply with government guidelines. Please check this page before you make your purchase as it is subject to change.

If you wish to speak with a member of the team, please use our online chat facility or email us on [email protected]